Ownership of the site : The site is the property of SAISONA in its entirety, and all rights thereto . Reproduction in whole or in part is prohibited without the express prior authorization of SAISONA.
The customer acknowledges , before placing orders, general conditions of sale stated on this screen and expressly accept them without reservation . These general conditions of sale govern the contractual relationship between SAISONA and client. They will prevail over all other conditions contained in any other document, except preliminary, express and written SAISONA exemption.
These terms and conditions may be modified at any time by SAISONA without notice. Conditions will be those in force on the site at the time of validation of the order.
The automatic registration systems are considered as proof of the nature and content of the order. SAISONA confirms the acceptance of the purchase order to the e -mail that it will address provided. The sale will be concluded after the approval by SAISONA the payment of the order that is to say, from the date of confirmation of payment for paid online by credit card or from the date of receipt of payment by bank orders or by check. SAISONA reserves in any case the right to refuse or cancel any order from a customer with whom there is a dispute over payment of a previous order.
All prices are quoted in Euros and inclusive of all taxes.
The price indicated on the product description does not include shipping.
The price indicated in the order confirmation is the final price, including all taxes and VAT for France and the countries of the EEC. This price includes the price of products, handling, packaging and storage of goods, transport costs , insurance and commissioning.
The price is payable in cash on the day of order confirmation.
• credit card bearing the initials CB, online. CM -CIC payment allows you to pay via a bank CIC server in a secure environment. No. Your credit card is directed to the servers of the bank, your payment is made directly to a bank in a secure environment without going through the server of the shop, ensuring even more important than your N º are known only our banking partner .
The order will be automatically canceled and the customer notified by email in the event that the payment centers concerned have refused to give their consent client. SAISONA has established a procedure to verify and request for additional information to the client, designed to ensure that the user of the card is its owner . The implementation of this procedure, which can not be regarded as a guarantee against any fraudulent use of credit card or liability for SAISONA differs validation of the payment until the end of the verification process. It may lead to the cancellation of the order .
• by Paypal
Payments can’t be regarded as a deposit . Any delay in payment shall ipso jure entitlement to interest corresponding delay and a half times the legal rate of interest.
By express agreement, and in accordance with the law of 12 May 1980 ordered products remain the property of SAISONA until full payment of the price by the customer. In case of breach of contract by the customer, regardless of the cause, SAISONA shall be entitled to demand the immediate return of the goods at the expense and risk of the customer.
All times announced on SAISONA website are in business days ( excluding Saturdays, Sundays and holidays) . Each product page shows:
Or the presence of the product concerned in stock : the indication ” in stock ” refers to the state of the stock in SAISONA at the time of order.
Is a period of availability : the availability period is the time of supply in stock at SAISONA. This delay is provided by the supplier and / or manufacturer of the product and varies depending on the type of product.
Either the words ” Coming Soon “: the product is currently unavailable from our suppliers .
Orders are processed , prepared and shipped , that is to say discounts to our carrier within 24/72 hours (indicative time) from :
Receipt of the product by SAISONA , regarding availability of products ,
Confirmation of payment by the client when it is made by credit card online or receipt of regulations made by bank transfer , in the case of products in stock at the time of validation or reception,
The receipt of goods by SAISONA , when they do become available from the supplier for the products pre-order .
Generally orders are processed upon confirmation of payment when paid online by credit card or receipt SAISONA Regulation when the client has chosen a payment by bank transfer or check. The indications “in stock” and time availability may vary between the date of the order and, as appropriate, the date of validation of the credit card payment or the date of receipt of the transfer or check. The periods of availability are also subject to change at the initiative of the supplier and / or manufacturer.
In such cases, periods of availability shall be those in force at the time of confirmation of payment by credit card or at the time of receipt of the transfer or check.
In case of unavailability of products from our suppliers :
• permanent unavailability : SAISONA s undertakes to offer the customer for replacement items or reimburse the missing items without delay and at the latest within 30 days in accordance with the provisions of Article L121 -20-3 of the Code of consumption .
• temporary unavailability : SAISONA inform the customer of the date on which the product will be available again. The customer then has the option to maintain order with these new deadlines or cancel. In the latter case, SAISONA will reimburse the missing items without delay and at the latest within 30 days in accordance with the provisions of Article L121- 20-3 of the French Consumer Code . Shipments to overseas territories will be subject to acceptance of the package in the hold.
Delivery of orders is carried out by independent providers SAISONA society and within the time reported by these providers . Time reported by these providers are usually 48 -72h for parcels under 30kg and over 72 hours to parcels over 30kg . (Indicative times)
To signal SAISONA any difficulty in delivery, the customer has a free tracking order online, accessible through the order details and a phone number to reach customer advisors +33 (1 ) 47 73 62 33 .
SAISONA undertakes to take steps to ensure that orders are delivered within 30 days of the validation of the payment by credit card online or receipt of payment by bank transfer or check . Carrier undertakes meanwhile, under contract with SAISONA , to deliver the order to the address provided by the buyer SAISONA .
In addition, for deliveries outside mainland France , the customer agrees to pay all taxes due on the importation of goods , customs duty, value added tax and other taxes payable under the laws of countries receiving the order. All hours SAISONA orders are for the personal use of customers , clients or recipients of the products is strictly forbidden partial or total resale SAISONA products can not be held responsible for failure to payment of taxes for the payment of which the customer is required .
In France , the delivery will be made by “La Poste Colissimo” . In the countries of the EEC, the deliveries are made by “La Poste Colissimo Europe” following the customer’s choice . Deliveries outside the EEC are carried out by “La Poste Colissimo International”. For reasons of availability, an order can be delivered in several times.
Whatever the place of delivery, it is done in the timeframe agreed with the customer by delivering the product directly to the recipient, or in his absence, another person authorized for this purpose by the customer. In the absence of any recipient, a notice will be left at the delivery address . Any costs of new presentations are borne by the customer. The customer is responsible for checking the condition of the goods upon receipt. In case of damage, it must state precisely its reservations on the delivery slip, and reiterate to the carrier by registered letter with acknowledgment of receipt within three (3) days of delivery letter in accordance with the provisions of Article L. 133-3 of the Commercial Code . It must also inform Saisona by registered letter with acknowledgment of receipt of any transport damage within eight ( 8 ) days of receipt. No claim will be accepted in case of non -compliance with these formalities.
SAISONA will, in any event, be released from its obligation to deliver in the event of :
• occurrence of an event of force majeure such as war , riot, fire, strikes , accidents and the impossibility of being supplied ,
• failure by the customer of any of its obligations ( pay the price, accuracy of information provided by the customer such as the delivery address … )
All technical articles have , from the manufacturer , a contractual guarantee of one year minimum. Some are guaranteed for 2 years or more (see the description of each article). Extended warranties are only valid in mainland France and Corsica.
All returns must be preceded by prior agreement SAISONA and assigning a return number. Returns must be sent to:
Chemin de Courcelles
27830 Neaufles Saint Martin
In the absence of prior agreement, the award of a return number or if sent to any other address SAISONA , the goods will be returned to the customer freight collect. Returned products must be accompanied by their original packaging.
In any event, the customer benefits from the legal guarantee against hidden defects ( Art.1626 and following of the Civil Code). On the condition that the purchaser makes the proof of the hidden defect, the seller must legally repair all the consequences (1641 and following of the Civil code).
Are excluded from any warranty:
• not conform to those of the normal use of a cosmetic care product uses. Use should be consistent with that described under ” tips ” listed on the products and the packaging of products.
• Damage due to an external event (lightning, water damage, etc …)
The information given on the site , photographs, product descriptions, prices … are indicative . SAISONA endeavors to ensure the accuracy of information presented on the site. Errors that might be introduced there are fortuitous and are rectified as soon as possible. Responsibility SAISONA cannot be blamed for simple errors or omissions that may occur despite all precautions taken in the presentation of products. It is the same for any product modifications decided by the manufacturers.
Accordance with the legislation in force, SAISONA is not responsible for failure or improper performance of the contract would be attributable to the consumer or to the fact insurmountable and unpredictable third contract is a case of force majeure.
Accordance with articles L.121- 20 of the French Consumer Code , the customer has 7 days from the delivery date to return the product in its original packing for replacement or refund . The returns will be accepted if the product has not been unpacked / used . Products sold in blister or with a warranty label must be returned in the condition.
All returns must be preceded by the award of a number of retraction obtained Saisona and be returned to the following address:
Chemin de Courcelles
27830 Neaufles Saint Martin
Otherwise, the package will be refused . Refunds will be made within 30 days of the date on which the customer has exercised his right of withdrawal (Article L121-20 -1 of the Consumer Code).
Personal information relating to customers are essential for the processing and delivery of orders, preparing invoices and warranty contracts. Lack of information leads to the invalidation of the order. Accordance with the law “and Freedoms”, the processing of personal information about customers has been declared to the “Commission Nationale Informatique et Libertés” (CNIL).
The customer has (article 34 of the law of January 6, 1978) a right to access, modify, rectify and delete data concerning him, he can exercise with SAISONA . In addition, SAISONA undertakes not to provide free or in exchange of information on its customers to third parties.
Pursuant to Act No. 98-536 of 1 July 1998 transposing into the Intellectual Property Code of Directive 96/9/EC of 11 March 1996 on the legal protection of databases, is the producer and SAISONA owner of all or part of the databases up this site . By accessing this site, the customer acknowledges that the data is legally protected and, in accordance with the provisions of the Act of 1 July 1998 mentioned above , are prohibited from extracting, reusing, storing , reproducing, representing or keeping, directly or indirectly, on any medium by any means or in any form whatsoever , all or any qualitatively or quantitatively substantial , content databases appearing on the site accessed.
This contract is subject to French law.
SAISONA – 493,444,194 R.C.S VERSAILLES
Any complaint or request for information will be made:
By email to the address email@example.com
By phone at +33 (1) 47 73 62 33 between 10:00 and 12:00 and 14:00 and 16:30 Monday to Friday , excluding holidays.