Shipping and return

Preparation and Delivery

Preparation package is provided by us in within 1 to 3 working days (depending on the vacation periods and holidays).
Delivery is made by post to “COLISSIMO off without signature.”
Once the package prepared, it will be delivered with a delay of 48 hours (in France) directly in your mailbox. If it is not big enough or you are absent, notice of the proceeding will be filed. You can then collect your parcel within the office nearest post within 15 days.

Below details of transport conditions (participation in shipping or shipping costs available) depending on your location:

The Buyer is obliged to check the presence of the servant of the post or courier, the state of the packaging of the goods and content delivery.

In the event that the Buyer would have any doubt of any kind on the state or the contents of the package, it shall:
– Apply the Colissimo procedure (including reporting damage, claims and reserves) and refuse the goods by issuing an immediate statement of anomalyimmediately to the attendant post (report 170) or from the post office closest within 48 hours after receiving the package.
Report the incident within 48 hours to Saisona contact@saisona.com to specifying the order number.

Delivery errors / non-compliance

The buyer must make to the Company on the day of delivery or later than the first business day following delivery, any claim of error of delivery and / or non-conformity of goods in kind or in quality compared to indicated on the order . Any claims made beyond this time will be rejected.

Late delivery

The company guarantees that deliveries will be made according to the conditions guaranteed by the service carriers (except in cases of force majeure as defined in the law), and shown on the website www.saisona.com or during the ordering process.
In the case of late delivery from the announced deadlines due to the carrier, the buyer must first contact the delivery office La Poste. In case of delays, the buyer must contact customer service by sending an email to contact@saisona.com. The Site will be responsible for opening a file litigation or investigation to search the package.
If the delay exceeds 7 days of delivery date during the checkout process, you can proceed to the resolution thereof in the manner indicated in the article «Right of Rescission ” in general conditions of sale.
In case the package was not found, the Company would perform after the completion of the investigation of postal services, deliver the same product or offer to refund.
If a package is returned to the Company for the following reasons: ” do not live the address “, ” time instance exceeded ” or other reason the buyer is responsible , the Company shall apply thereto the settlement costs of a second expedition to the said parcel may be redirected . In case of refusal of the buyer, the order will be canceled and the Company will refund the order less any costs of the first shipment.

Return

Pursuant to Article L121 -16 and 121-20 of the Consumer Code, the customer has a period of seven ( 7) days to exercise his right of withdrawal . This period starts from the date of receipt of the order by the customer.
In case of shipment occurred between the date of the order and the date of exercise of the right of withdrawal, shipping and return to the Company remain the responsibility of the buyer.

Any returns must be reported by email to customer service with the command reference at: contact@saisona.com with acknowledgment.
The return postage will remain the full responsibility of the customer. Products must be returned complete in their packaging and their original packaging , in a manner exhibiting similar shipping guarantees , those defined in the initial shipment of the products to the following address :

Vabel Assemblages / SAISONA  – Chemin de Courcelles  – 27830 Neaufles -Saint-Martin – FRANCE

Any claim must be notified in writing within seven ( 7) days following the date of receipt of the goods by mail ( SAISONA – 69, rue des Fosses – Houdan 78550 – FRANCE ) or by e mail with acknowledgment contact@saisona.com reception .

Any claim made after this deadline will not be taken into account and the Company will be relieved of all liability. If the above conditions are met, then the Company will exchange or refund of (these) product (s) fails, within thirty (30) days from the date of receipt by the Company of the package.

All product returns must be a formal agreement between the Company and the buyer.
Any return accepted by the Company, in the case of a defect or non- conformity of the goods, the buyer will get either a refund or replacement of the Product or issue a credit in the amount corresponding to the exclusion of any other compensation or damages. Products must be returned within 48 hours in their packaging and their original packaging , in Colissimo at the buyer’s expense , to the following address :

Vabel Assemblages / SAISONA  – Chemin de Courcelles  – 27830 Neaufles -Saint-Martin – FRANCE

In case of dispute, an amicable solution will be sought before taking any legal action. Otherwise, any legal action shall be brought before the Commercial Court of Versailles.

Customer Service

The Clients SAISONA Service is available only electronically at contact@saisona.com or by phone at 01 47 73 62 33 during the following hours:  Monday to Friday 9AM to 16PM.
Given the large number of calls received, applications are filed and processed in order of priority. Thus, a non-emergency call is processed within a maximum of 48 working hours.